Returns Policy

(1)      Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies irrespective of your geographical location.

This policy does not affect any statutory right  you may have that vary country to country.
 
(2)           Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a)            we receive the returned product within 30 days following the date of purchase of the product;

(b)            the returned product is unused, in its original packaging  and otherwise in a condition enabling us to sell the product as new;

(c)            you comply with the returns procedure set out below; and

(d)            none of the exclusions set out below apply.

(3)           Returns procedure

In order to take advantage of your rights under this returns policy, you must:

1. Contact us by email quoting invoice/reference number explaining the issue.
2. Obtain an RMA authorization number from us.
3. Please pack the product you wish to return in an outer box to protect the original packaging.
4. Quote the RMA number in the paperwork and on the box.
5. Will reject all returns without an RMA number.

 

Products returned under this policy must be sent [by recorded delivery] to:

You will be responsible for paying shipping costs associated with returns under this policy.

(4)           Exclusions

The following kinds of products may not be returned under this policy:

[(a)          food, drink and any other product liable to deteriorate within the period set out in Section 1 and 2 above;

(b)            DVDs, CDs other audio or video or audio-visual recordings;

(c)            computer software (whether on CD-ROM, DVD-ROM or otherwise);

(d)            newspapers, periodicals, magazines or similar products;

(e)            toiletries and cosmetics;

(f)            any product made to your specification;

(g)            any product made to order;

(h)            gift vouchers.]

(5)           Refunds

We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original shipping and handling charges and excluding the costs of returning the product to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.

(6)           Improper returns

Where you return a product in contravention of this policy and where you do not have any other legal right to return the product:

(a)            we will not refund or exchange the product;

(b)            we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c)      we may reject acceptance of the returned product shipment; and

(c)            if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.